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Privacy Policy
This Privacy Policy explains how Red Dog Casino may collect, use, store and share information when you visit our website, create an account, use our services or contact support. We aim to handle personal information responsibly and transparently. By using the website, you acknowledge that information may be handled as described below, subject to applicable Australian privacy requirements and other rules that apply to online gambling services.
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Information we may collect
The information we handle depends on how you use Red Dog Casino and which services you access. Some information is provided directly by you, while other information is collected automatically when you use the website. We only seek information that is reasonably connected with operating, securing and improving the service, meeting our obligations and responding to players.
On this page
Account and contact details
When you register or communicate with us, we may handle details such as your name, date of birth, residential information, username, account credentials and contact details. We may also record information about your account settings, preferences, responsible gambling choices, communications and activity on the account. This information helps us create and maintain your account, provide requested features, verify your identity and support you.
Identity and verification information
For online gambling services, we may need to request identity or age verification documents and related information. This may include copies or details from identity documents, information used to confirm your age or location, and records of checks performed on your account. Verification information may be used to prevent underage access, protect accounts, meet legal and compliance obligations, and detect identity misuse, fraud or other suspicious activity.
Payments and transactions
We may handle payment and transaction records, including deposits, withdrawals, account balances, gaming activity, payment method details, transaction references and information supplied by payment providers. Payment information is used to process transactions, reconcile accounts, investigate disputed or unusual activity, manage financial controls and provide support. Payment providers may handle information under their own privacy policies and terms.
Technical, device and usage information
When you use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, time zone, pages viewed, links used, approximate location and information about how you interact with the website. We may also record login times, security events, error reports and other usage information. This helps us keep the website functioning, understand performance, improve services and protect the platform.
How and why we use information
We may use personal information for the purposes described in this policy and for purposes reasonably related to those activities. Our use of information may include the following:
- Creating, administering and securing your Red Dog Casino account.
- Providing website features, gaming services, account tools and customer support.
- Confirming your identity, age, location and eligibility to use the service.
- Processing deposits, withdrawals and other account transactions.
- Monitoring activity for fraud prevention, money laundering controls, account security and responsible operation of the service.
- Investigating suspected breaches of our terms, attempted misuse, collusion, cheating or other unlawful or harmful activity.
- Communicating with you about your account, service changes, security matters, transactions, verification and support requests.
- Sending marketing or promotional communications where permitted and where you have provided the required permission or otherwise have a lawful basis to receive them.
- Understanding how players use the website and improving its content, design, functionality, performance and security.
- Keeping records and responding to requests from courts, law enforcement, government bodies, payment providers or other authorised parties where disclosure is required or permitted.
- Managing complaints, disputes, audits, risk assessments and legal claims.
- Meeting legal, regulatory, tax, compliance and responsible gambling obligations that apply to the service.
We may combine information from different sources where this is reasonably necessary for these purposes. For example, account information may be considered alongside transaction, device or verification information when assessing security risks or resolving a support issue. We do not use information for unrelated purposes without a suitable legal basis or appropriate notice.
Marketing choices
You can choose whether to receive certain marketing communications. If you no longer want promotional messages, you may use an unsubscribe option included in the communication or contact us using the details in the data rights section below. Service, account, security and legally required messages may still be sent when they are necessary to operate your account or provide important information.
Cookies, sharing and information security
Cookies and similar technologies
Red Dog Casino may use cookies and similar technologies to remember preferences, maintain sessions, support account functions, measure website performance, understand usage and help protect the service. Some cookies are necessary for core website operations, while others may help us analyse or improve the experience. Cookies may be placed by us or by service providers working on our behalf.
You can manage or disable cookies through your browser settings. If you block or delete certain cookies, parts of the website may not work correctly, and preferences may not be saved. Browser controls vary, so you should check the help or privacy settings for the browser and device you use.
When information may be shared
We may share information where it is necessary to provide the service, protect players and the website, or meet legal and operational requirements. This may include sharing relevant information with payment and identity verification providers, technology and hosting providers, fraud prevention services, customer support providers, professional advisers, auditors and other contractors who help operate the service. These parties should only receive information needed for their role and may be required to protect it.
Information may also be disclosed where necessary to comply with a legal request, protect rights and safety, investigate suspected fraud or unlawful conduct, enforce applicable terms, or respond to an emergency. If business operations change, information may be transferred as part of a restructuring, sale, merger or similar transaction, subject to appropriate protections.
Security
We use reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication, monitoring and secure transmission practices. No online service can guarantee complete security, and players should protect their passwords, use a private device where possible and contact support promptly if they suspect unauthorised account activity.
Your choices, rights and data retention
Depending on your circumstances and applicable privacy requirements, you may have choices or rights relating to the personal information we hold about you. You can contact us to ask what information we handle, request access to information, ask for inaccurate or incomplete information to be corrected, or request deletion where deletion is legally and practically available. You may also withdraw consent to marketing communications at any time.
How to exercise your data rights
To make a privacy or data request, contact support@reddogcasino.wtf. Please explain what you are requesting and provide enough information for us to locate the relevant account or records. We may need to verify your identity before responding, particularly where a request involves account access, identity documents, payment records or other sensitive information. This verification helps prevent personal information from being disclosed to the wrong person.
- Access: ask for a copy of personal information associated with your account, subject to applicable exceptions.
- Correction: tell us which information is inaccurate, incomplete or out of date and provide the correct details where appropriate.
- Deletion: ask us to delete information where there is no continuing lawful or operational reason to keep it.
- Marketing consent: withdraw consent to promotional communications by contacting support@reddogcasino.wtf or using an available unsubscribe option.
Some requests may be limited or refused where responding could affect the rights of another person, compromise security, interfere with fraud prevention, conflict with a legal obligation or require information that we are not permitted to disclose. If we cannot take the requested action, we will aim to explain the reason in general terms.
Retention of information
We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, dispute handling, security, financial records, audits and service improvement. When information is no longer required, it may be securely deleted, anonymised or de-identified.
Closing an account does not necessarily mean that all records can be deleted immediately. Some account, verification, payment, transaction, security and communication records must be kept for a period required by law or for legitimate compliance, dispute resolution and fraud prevention purposes. After the relevant need ends, information will be handled in accordance with our retention and security practices.
Updates to this policy
We may update this Privacy Policy from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will be made available on this page, with the revised wording applying from its stated or published date. We encourage players to review the policy periodically. If you continue to use the website after an update, your use will be subject to the updated policy.
