Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Red Dog Casino. Please read them carefully before creating an account, depositing funds or playing any game. By using the website or related services, you agree to comply with these terms, together with any additional rules displayed for particular games, promotions or services.

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1. General terms of use

These Terms & Conditions apply to your use of the Red Dog Casino website, account facilities, games and associated online services. They should be read together with the Privacy Policy, Responsible Gambling information and any other rules or notices made available on the website. If a specific game, promotion or feature has additional terms, those terms will also apply and may take priority for that activity.

On this page

You must use the website lawfully and in accordance with these terms. Access to gambling services may be restricted by law in some locations. You are responsible for checking that online gambling is permitted where you live and for complying with all applicable Australian laws and regulations. Red Dog Casino does not invite you to use the service where doing so would be unlawful.

You must be at least the legal gambling age that applies to you and must provide accurate information when registering or using the website. We may request information or documents to confirm your identity, age, location, payment method or account details. An account may be limited, suspended or closed if information cannot be verified or appears to be inaccurate, incomplete or misleading.

You must keep your account login details confidential and take reasonable steps to prevent unauthorised access.
You must not create or use an account on behalf of another person.
You must not allow another person to use your account or payment method.
You must not use the website for unlawful activity, fraud, money laundering or any other improper purpose.
You must not interfere with the website, games, security systems or other users' access.
You must not use automated software, bots, scripts or other tools to gain an unfair advantage.

You are responsible for activity carried out through your account unless you have promptly notified us of suspected unauthorised access. If you believe your login details or account may have been compromised, stop using the account and contact support through the available website channels.

2. Accounts, funds and transactions

Only one personal account may be used by each player unless we expressly allow otherwise. Duplicate, linked or misleading accounts may be reviewed. Where an account is found to breach these terms, we may take appropriate action, which may include restricting access, cancelling activity or closing the account, subject to applicable law.

You may deposit funds using payment methods made available on the website. You should only use a payment method that belongs to you or that you are authorised to use. Deposits may be subject to verification, processing requirements, minimums, maximums or other conditions shown at the time of the transaction. We do not guarantee that every payment method will always be available.

Funds placed in an account are intended for lawful gaming use. You must not use the account as a bank account or attempt to deposit or withdraw money for another person. We may delay, reject or review a transaction where required for security, identity verification, payment processing, fraud prevention or legal compliance.

Withdrawal requests may be subject to account checks and confirmation that relevant play, identity and payment requirements have been met. The available withdrawal options, processing conditions and any applicable fees or limits will be shown through the website or during the transaction process. You are responsible for ensuring that the withdrawal information you provide is correct.

If funds are credited to your account in error, you must notify us and must not use those funds. We may correct the balance or recover the amount, subject to applicable law. We may also review unusual transactions or account activity and may request further information before allowing continued use of the service.

Account closure

You may request closure of your account at any time using the available support channels. Account closure does not remove obligations that arose before closure, including obligations relating to outstanding transactions, verification, disputes or suspected misuse. We may close or suspend an account where there is a breach of these terms, a legal or regulatory requirement, a security concern or a responsible gambling reason.

3. Games, promotions and responsible gambling

Game rules, betting requirements, outcomes and settlement procedures may differ between products. You should read the relevant game information before placing a bet. Game results are determined by the applicable game system and recorded information. Once a bet has been accepted, it may not be cancelled except where the game rules, these terms or applicable law allow it.

Technical problems, interruptions, communication errors or other events outside reasonable control may affect access to the website or the recording of activity. Where an error affects a bet, balance or game outcome, we may correct the error in accordance with the relevant rules and applicable law. We will not knowingly allow an obvious error to operate to a player's unfair advantage.

Promotions, bonuses, rewards and promotional games are subject to separate terms. Those terms may include eligibility conditions, time limits, wagering or play requirements, game restrictions, deposit conditions and rules about withdrawal. You should review the full promotional terms before accepting or using an offer. We may withdraw or amend an offer where permitted by its terms or applicable law.

Playing responsibly

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Only gamble with money you can afford to lose, set a budget before you play and avoid chasing losses. Consider taking regular breaks and do not gamble when affected by alcohol, drugs, stress or other factors that may affect your judgement.

Use available deposit, spend or session controls where offered.
Set personal limits before beginning to play and keep track of your activity.
Consider a temporary break or account exclusion if gambling is no longer enjoyable or manageable.
Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.
Do not ask another person to gamble for you or use another person's account.

Responsible gambling tools and support options may be available through the website. We may apply restrictions or take other steps where we identify concerns about account use, subject to applicable requirements. No tool can guarantee that a person will not gamble excessively, so personal responsibility and early action are important.

4. Privacy, liability and changes

Personal information is handled in accordance with the Privacy Policy and applicable privacy laws. We may collect and use information needed to provide services, manage accounts, process transactions, verify identity and age, prevent fraud, support responsible gambling and meet legal obligations. By using the website, you acknowledge that information may be processed for these purposes as described in the Privacy Policy.

We aim to keep the website and its information accurate and available, but access may sometimes be interrupted because of maintenance, technical issues, network problems, third-party services or events outside reasonable control. To the extent permitted by law, we are not responsible for losses caused by circumstances that cannot reasonably be prevented or avoided. Nothing in these terms excludes or limits a right or remedy that cannot lawfully be excluded or limited.

You must not copy, reproduce, modify, distribute or commercially exploit website content without permission. Website names, designs, text, graphics, software and other materials may be protected by intellectual property rights. You may use the website only for personal and lawful purposes.

These terms may be updated from time to time to reflect changes to the website, services, law, security requirements or responsible gambling practices. The updated version will be published on the website and will apply from the stated effective date or, if no date is stated, from publication. You should review the terms regularly. Continued use of the website after an update indicates acceptance of the revised terms, subject to applicable law.

Questions and disputes

If you have a question, identify an error or wish to raise a complaint, please use the support or contact options displayed on the Red Dog Casino website. Provide enough information for the matter to be reviewed, while avoiding the unnecessary submission of sensitive information. We may ask for further details to confirm your identity and investigate the issue. Nothing in these terms prevents you from accessing any complaint, dispute resolution or legal rights available under applicable Australian law.

If any part of these terms is found to be invalid or unenforceable, that part will be read down or removed to the extent necessary, and the remaining terms will continue to apply. A failure to enforce a term immediately does not mean that the term has been waived. These terms apply to your use of Red Dog Casino unless a different written arrangement or mandatory legal requirement applies.